Replacing the gel pads:
1. To remove the used gel pad carefully roll the gel upwards with your fingers until the entire pad has lifted off.
Note: Do not use fingernails or tools as they can damage the unit.
2. Repeat on other side.
3. Clean the device with a drop of water on your finger to remove left over residue. Allow to dry.
4. Place new pads onto the unit.
How much does delivery cost?
All deliveries from PAINmate are shipped with Australia Post express delivery service at a flat rate of $10 or standard delivery service at a flat rate of $5.00.
How long does delivery take?
At PAINmate, we guarantee to ship your goods within 48 hours of receiving orders. Depending on where you live, you should receive your goods in 2-3 days. The Australia Post Express Service – guarantees next business day delivery within the Express Post network. The Express Post network covers over 80% of Australian business addresses, private addresses and Post Office boxes. Delivery outside this network will receive the fastest possible delivery using existing transport links.
Do you deliver to work addresses?
Yes, PAINmate is happy to deliver to your work address, just be sure to put as much information as possible in your address details, so your purchases don’t go astray!
Do you deliver to PO boxes?
Yes, PAINmate can deliver to PO boxes.
Do I need to sign for deliveries?
Yes all parcels to street addresses will need to be signed for. If no-one is home the customer needs to pick up from their nearest post office.
I have received a faulty item, what should I do?
If you have received an item from PAINmate with a defect, please contact our Customer Service team so they can help resolve the problem as quickly as possible.
An item is missing from my order, what should I do?
If there is something missing from your order, please contact our Customer Service team so they can help resolve the problem as quickly as possible.
Do you ship overseas?
Yes we do deliver to international destinations. There will be a flat rate charged of AUD$19.95. Delivery time will be dependent on your country’s postal network.