Replacing the gel pads:
1. To remove the used gel pad carefully roll the gel upwards with your fingers until the entire pad has lifted off.
Note: Do not use fingernails or tools as they can damage the unit.
2. Repeat on other side.
3. Clean the device with a drop of water on your finger to remove left over residue. Allow to dry.
4. Place new pads onto the unit.
How much does delivery cost?
All deliveries from PAINmate are shipped with Australia Post.
Express Delivery Service at a flat rate of $10 + GST, Standard Delivery Service at a flat rate of $7.50 + GST.
How long does delivery take?
Please allow 2 WORKING days for order PROCESSING before dispatch of your order. Depending on where you live, you should receive your goods in 2-5 days after dispatch for standard delivery. The Australia Post Express Service – guarantees next business day delivery within the Express Post network. The Express Post network covers over 80% of Australian business addresses, private addresses and Post Office boxes. Delivery outside this network will receive the fastest possible delivery using existing transport links.
Do you deliver to work addresses?
Yes, PAINmate is happy to deliver to your work address, just be sure to put as much information as possible in your address details, so your purchases don’t go astray!
Do you deliver to PO boxes?
Yes, PAINmate can deliver to PO boxes.
Do I need to sign for deliveries?
If no one will be home during business hours, we suggest that you provide a work address for delivery, as Australia Post will not leave parcels unattended. A delivery card will be left listing which nearby Australia Post outlet the parcel can be collected in person if you are not home at the time of delivery.
I have received a faulty item, what should I do?
If you have received a faulty item, please contact our Customer Service team so they can help resolve the problem as quickly as possible.
An item is missing from my order, what should I do?
If there is something missing from your order, please contact our Customer Service team so they can help resolve the problem as quickly as possible.
Do you ship overseas?
Yes we do deliver to international destinations. Please contact us for delivery prices. Delivery time will be dependent on your country’s postal network.
Can I get a refund?
Please choose carefully as we do not refund or exchange if you change your mind.
We accept refunds in accordance with the Australian Consumer Law. This enables you to return a product that is faulty, not fit for purpose, significantly different to those shown or described or unsafe.
- Proof of purchase – your receipt is required for any refund or exchange.
- Refunds will be issued as per your original payment method.
- We have the right to assess the age and condition of returned goods prior to offering a repair, exchange or refund.